Returns & Refund Policy

Cancellations, Returns & Refund Policy

We are dedicated to fair, transparent consumer practices. Our return and cancellation policies are governed by the Slovenian Consumer Protection Act (Zakon o varstvu potrošnikov – ZVPot-1) and European Union directives.

1. Consultation Rescheduling & Cancellation

• 24-Hour Notice: Booked wellbeing sessions or specialist appointments may be cancelled or rescheduled up to 24 hours prior to the appointed hour without penalty.
• Late Cancellations: Sessions cancelled with less than 24 hours notice may be subject to a nominal administrative booking charge.

2. Right of Withdrawal for Digital Services

In accordance with ZVPot-1 statutory guidelines:

• 14-Day Statutory Period: Consumers hold a 14-day statutory right of withdrawal for ongoing educational subscriptions or unperformed services.
• Immediate Digital Access: Express customer consent to receive immediate digital file delivery upon confirmation constitutes commencement of service.

3. Refund Processing

Approved refunds are remitted without unnecessary delay within 5 to 7 Slovenian banking days, using the exact payment gateway or bank account employed during initial settlement.

Submitting a Refund Request

To request a cancellation or refund, email our administration desk with your booking reference:

Email: [email protected]
Postal Address: Gosposka ulica 14, 2000 Maribor, Slovenia
Phone: +386 2 250 8192